Refund Policy:

• Client acknowledges that fees are for services and, as such, are neither cancellable nor refundable. 

• Fees for consultation, information-gathering, and preparation of career documents are non-refundable, as Merchant provides custom services for each Client.

• Services include Client consultation and/or coaching, writing and editorial services, design, layout, editing and proofreading, and finalization. Services rendered are neither cancellable nor refundable by Client.

• Any deposits made are non-refundable, as they cover the review of materials, development of interview questions, or other services.

• Once Client has paid for services and signed Agreement, no refunds are available. A refund may be available (at the discretion of Merchant) if Merchant determines a lack of feasibility of the project as requested by Client.

• Merchant is under no legal obligation to refund the purchase price of any service under any circumstance. However, Merchant will seek to satisfy every Client in a reasonable manner.

• Merchant reserves the right to refuse service, terminate a Client relationship, or otherwise cancel orders in their sole discretion.